RT is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. Fortune 50 companies, government agencies, educational institutions, non-profits, and development organisations around the world depend on RT to run their day to day operations.
We use RT here at Scholes Software. Our customers can send an email
or login to the system and request assistance. This helps us track any
support requests and deal promptly with any issues our customers have.
RT is free software!